Frequently Asked Questions

Ordering & Production

Why does it take time to receive my order?

Every item at Bully & Brave is made-to-order, meaning we don't keep pre-made inventory sitting in a warehouse. When you place an order, we custom print your item just for you. This approach ensures quality, reduces waste, and allows us to offer a wide variety of designs without overproduction.

How long will it take to receive my order?

Most orders arrive within 7-14 business days. This includes 2-7 days for production and 5-7 days for shipping. You'll receive tracking information once your order ships.

Can I cancel or change my order?

Because production begins quickly after you order, we can only cancel or modify orders within a few hours of purchase. Please contact us immediately at contact@bullyandbrave.com if you need to make changes.

Products & Sizing

How do I choose the right size?

Each product page includes a detailed size chart. We recommend reviewing the measurements carefully and comparing them to a similar item you already own for the best fit.

What if my item doesn't fit?

Since items are custom made-to-order, we cannot accept returns or exchanges for sizing issues. Please double-check the size chart before ordering.

What are your products made of?

We use high-quality materials for all our apparel. Specific fabric details are listed on each product page.

Shipping & Delivery

Do you ship internationally?

We currently ship within the United States only. International shipping is coming soon!

How can I track my order?

You'll receive a shipping confirmation email with a tracking number once your order ships. Use that link to track your package.

Returns & Quality

What if my item arrives damaged or defective?

We stand behind our quality! If your item arrives damaged or defective, contact us within 7 days of delivery with photos and we'll send a replacement or issue a full refund.

Can I return an item I don't like?

Because items are custom printed for each order, we cannot accept returns for change of mind, color preference, or sizing issues. We only accept returns for defective or damaged items.

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